Carpet Express (London)

"Absolutely fantastic service from Carpet Express! 🏃 Super professional, organised, and on time - couldn't ask for more! The team were a pleasure to have them work in my home and the quality of the flooring is top-notch. Highly recommend!"and they left the place tidy and clean after they finished fitting the Carpet. I would like to say thank you for the team and I would recommend them highly. Thanks again.

I tried to make an order via email and had to chase multiple times for them to respond. They then said WhatsApp was quicker to communicate but they were still awful and stopped replying. It was like communicating with an unwilling teenager. Eventually gave up and ordered from somewhere else.

Really really disappointing service. The fitters snuck off without finishing the job leaving carpet at edge of stairs unsecured and unsafe eventhough they promised to call to make sure we signed off for a final check. They also knocked a chunk out of the wardrobe door and left without saying anything or figuring out how to make good. This was realised by us at 2:30 pm and the fitter was all of a sudden unreachable. The company now says they can’t return for 3 days to make good. We are moving in in 2 days which they know. Would not use them again as find the fitting team sneaky and sloppy and dishonest. Management were very hard to reach and made no efforts to rectify the mistakes promptly eventhough there were hours left in the working day when they were made aware.

Thank you for such an amazing customer experience. We have used Carpet Express several times. From the professional/friendly in-shop experience to their competitive pricing and quality installations, I cannot recommend them highly enough.

Brilliant, Family run business that is true to there word, nothing is too much hassle and the fitters where polite and professional. Looking forward to see how the carpet last!!!