Waited 8 weeks for two carpets at nearly €4000. Carpets didn’t come in as expected so we had to wait another week. Fine. Carpet fitters turned up an hour late on the date of fitting and said they couldn’t fit the carpets because there was a cot and a bed in each of the rooms that couldn’t be moved. Why weren’t we told this upon ordering?
The delivery guy left quickly saying ‘I’m going now it’s a wasted journey’. Never met a company like it. So rude.
Very disappointing service, the fitting was terrible, carpet loose and not tightened at all— after two repeat visits from the fitter it still was no better.
The staff in the shop didn’t acknowledge the hassle in having repeat visits from the fitter & didn’t seem a bit surprised - “oh right” was the best they could say
Shop is quite old fashioned and doesn’t open on Saturdays so not very customer oriented
Pat was a pleasure to deal with in the store but their fitter smashed a bunch of holes in our walls and was quite dismissive insisting we were to blame for not informing him the skirting boards were screwed onto the wall. (We were first time buyers and not aware of the difference)
They refunded us 100€ and sent a painter over to patch the holes in the wall but the holes weren’t painted over so we are having to repaint the rooms one by one to avoid the paint flashing.
I’d recommend them for their materials but would insist you use a different fitter.
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Grace Orlando
2 months agoWaited 8 weeks for two carpets at nearly €4000. Carpets didn’t come in as expected so we had to wait another week. Fine. Carpet fitters turned up an hour late on the date of fitting and said they couldn’t fit the carpets because there was a cot and a bed in each of the rooms that couldn’t be moved. Why weren’t we told this upon ordering? The delivery guy left quickly saying ‘I’m going now it’s a wasted journey’. Never met a company like it. So rude.
Marg O'Connell
4 weeks agoVery disappointing service, the fitting was terrible, carpet loose and not tightened at all— after two repeat visits from the fitter it still was no better. The staff in the shop didn’t acknowledge the hassle in having repeat visits from the fitter & didn’t seem a bit surprised - “oh right” was the best they could say Shop is quite old fashioned and doesn’t open on Saturdays so not very customer oriented
Jimmy Newell
8 months agoA great shop - a great service - good on price - staff always pleasant and helpful.
Fiacre mc grath
a month agoSelection and quality is very good and staff are so helpful in advice with what you want
Cian Ellwood
a year agoPat was a pleasure to deal with in the store but their fitter smashed a bunch of holes in our walls and was quite dismissive insisting we were to blame for not informing him the skirting boards were screwed onto the wall. (We were first time buyers and not aware of the difference) They refunded us 100€ and sent a painter over to patch the holes in the wall but the holes weren’t painted over so we are having to repaint the rooms one by one to avoid the paint flashing. I’d recommend them for their materials but would insist you use a different fitter.