Bought our carpet from Ross Hughes having used them twice before and been pleased with their work and wanted the carpet upstairs to match the carpet they’d fitted downstairs.
Not sure what went wrong this time?!
Left the fitters at the house as we where confident in their work however the job was pretty poor… having been advised to decorate before hand we came home to one room covered in scuffed and damaged skirting and even half way up the walls.
One of the fittings they’d advised we needed was left behind obviously used and then discarded- this was included on the invoice, and a shelf had been visibly knocked and plaster on the floor.
When we raised concerns via email and included photos they sent someone who was passing over to see the work, unfortunately as we hadn’t had any notice of this visit, we were both at work. We let them know that we’d had to repaint the damage as the furniture needed to be moved back into the house but we had emailed photos. They told us they’d report back and let us know what was happening.
A couple of weeks ago later we received another email with the invoice. No update, whilst we don’t expect anything to be taken off an acknowledgment and apology would have gone a long way. We unfortunately won’t be using Ross Hughes again.
Behave used Ross Hughes a few years ago so knew we wanted to use them for my parents moving to the area.
Fantastic service from start to finish.
Adrian was so accommodating. Flooring and carpets look lovely.
Thank you to all the team.
We will be using them when our Flooring needs redoing
Wonderful customer service from Adrian and the rest of the team,very friendly and professional. We will definitely be using them again in the future after getting our stair carpet fitted
I have just had new Invictus Luxury Vinyl flooring laid in my holiday lodge. I visited the showroom in Caernarfon and was pleased with the variety of manufacturers they stocked and I was allowed to take many samples away to help me select the right colour. The whole experience from choosing the flooring to full installation has been seamless and I couldn’t be happier with the end result. Gethin installed the flooring and did an excellent job. I would highly Ross Hughes Flooring and I will definitely use them again when the carpets need changing.
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Tom Golster
10 months agoBought our carpet from Ross Hughes having used them twice before and been pleased with their work and wanted the carpet upstairs to match the carpet they’d fitted downstairs. Not sure what went wrong this time?! Left the fitters at the house as we where confident in their work however the job was pretty poor… having been advised to decorate before hand we came home to one room covered in scuffed and damaged skirting and even half way up the walls. One of the fittings they’d advised we needed was left behind obviously used and then discarded- this was included on the invoice, and a shelf had been visibly knocked and plaster on the floor. When we raised concerns via email and included photos they sent someone who was passing over to see the work, unfortunately as we hadn’t had any notice of this visit, we were both at work. We let them know that we’d had to repaint the damage as the furniture needed to be moved back into the house but we had emailed photos. They told us they’d report back and let us know what was happening. A couple of weeks ago later we received another email with the invoice. No update, whilst we don’t expect anything to be taken off an acknowledgment and apology would have gone a long way. We unfortunately won’t be using Ross Hughes again.
Karen Neil
4 months agoBehave used Ross Hughes a few years ago so knew we wanted to use them for my parents moving to the area. Fantastic service from start to finish. Adrian was so accommodating. Flooring and carpets look lovely. Thank you to all the team. We will be using them when our Flooring needs redoing
Ffion Jones
5 months agoWonderful customer service from Adrian and the rest of the team,very friendly and professional. We will definitely be using them again in the future after getting our stair carpet fitted
Phil
5 years agoFantastic service, great price, fitter was friendly and competent. We got Amtico spacia flooring with SP 1011 ply.
Lynne Allen
a year agoI have just had new Invictus Luxury Vinyl flooring laid in my holiday lodge. I visited the showroom in Caernarfon and was pleased with the variety of manufacturers they stocked and I was allowed to take many samples away to help me select the right colour. The whole experience from choosing the flooring to full installation has been seamless and I couldn’t be happier with the end result. Gethin installed the flooring and did an excellent job. I would highly Ross Hughes Flooring and I will definitely use them again when the carpets need changing.