Ross Hughes Flooring

Ross Hughes always offers a friendly, thorough and very professional service. Their staff are experienced, well-informed and give valuable advice. They offer an extensive range of flooring options to suit every need and budget.

Brilliant experience with Ross Hughes. We had LVT fitted throughout the whole downstairs area, and Cameron completed the work to a very high standard. We are extremely pleased with the result. He was friendly, helpful, and professional throughout, and we would definitely recommend them. They are very knowledgeable, and the preparation that goes into the work is clearly done to ensure it lasts. You also have peace of mind knowing that if any issues arise, they will resolve them at no extra cost. We had a minor issue after installation, and it was dealt with quickly and without any problems.

Absolutely delighted with the fantastic job on our carpet ! From the get-go a professional helpful & friendly experience- such a rarity these days ! Great initial quote , then when measured up quote reduced which is so refreshing ! Communication brilliant , courteous friendly staff. Recommend !

Bought our carpet from Ross Hughes having used them twice before and been pleased with their work and wanted the carpet upstairs to match the carpet they’d fitted downstairs. Not sure what went wrong this time?! Left the fitters at the house as we where confident in their work however the job was pretty poor… having been advised to decorate before hand we came home to one room covered in scuffed and damaged skirting and even half way up the walls. One of the fittings they’d advised we needed was left behind obviously used and then discarded- this was included on the invoice, and a shelf had been visibly knocked and plaster on the floor. When we raised concerns via email and included photos they sent someone who was passing over to see the work, unfortunately as we hadn’t had any notice of this visit, we were both at work. We let them know that we’d had to repaint the damage as the furniture needed to be moved back into the house but we had emailed photos. They told us they’d report back and let us know what was happening. A couple of weeks ago later we received another email with the invoice. No update, whilst we don’t expect anything to be taken off an acknowledgment and apology would have gone a long way. We unfortunately won’t be using Ross Hughes again.

We have bought more than one carpet from RossHughes. Each time we have had great service from Adrian and his team - and the fitters have been excellent. We will be using them again. No wonder they won the national Retailer of the Year award.