Great service from Value Floors, a lot cheaper than any other place we went to & the Quick Step flooring is really high quality. Purchased, ordered & fitted in a week. Thanks Maz
I visited Value Floors Birmingham recently following a strong recommendation from my builder, who is exceptionally customer-oriented. While I initially had feeling that something is off, my experience during the order collection revealed a significant lack of professionalism that I feel others should be aware of.
Professionalism & Respect: Unfortunately, I found the attitude here to be unprofessional. It was particularly disappointing to encounter a staff member who held clear preconceptions about some community, despite appearing to be from the same background himself.
Service Issues: I had enough confidence in my builder's recommendation to place an order. However, the behavior I encountered during collection was so poor that if the product hadn't already arrived, I would have cancelled immediately.
Inflexible Policies: I was informed late that they would not accept returns for any unused remains. Furthermore, when I asked for the measurements, the staff member actually tore them up in front of me, stating it was "their work." This forced me to return to the property to retake simple measurements myself.
Better Alternatives: Due to this experience, I chose not to order my carpets here. I instead went to another vendor where the customer service was excellent and far more welcoming.
I hope this feedback is taken constructively. While the pricing might be competitive, the lack of professional engagement and the assumptions made about customers make it difficult to recommend this store to those who value a respectful business relationship
Maz was so helpful, he took the time to explain my options clearly, making sure I chose the right flooring for my needs. His advice was knowledgeable. I am so pleased with the service would highly recommend. My floor is lovely so pleased with the results.
Highly recommended. Great service from Maz who is a genuinely honest person. No hard sell. Just great products and honest advice. Our go to place for all flooring needs from carpets, LVT, laminate, engineered wood and much more m.
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Richard Mills
4 months agoGreat service from Value Floors, a lot cheaper than any other place we went to & the Quick Step flooring is really high quality. Purchased, ordered & fitted in a week. Thanks Maz
Weekend Escape
2 months agoI visited Value Floors Birmingham recently following a strong recommendation from my builder, who is exceptionally customer-oriented. While I initially had feeling that something is off, my experience during the order collection revealed a significant lack of professionalism that I feel others should be aware of. Professionalism & Respect: Unfortunately, I found the attitude here to be unprofessional. It was particularly disappointing to encounter a staff member who held clear preconceptions about some community, despite appearing to be from the same background himself. Service Issues: I had enough confidence in my builder's recommendation to place an order. However, the behavior I encountered during collection was so poor that if the product hadn't already arrived, I would have cancelled immediately. Inflexible Policies: I was informed late that they would not accept returns for any unused remains. Furthermore, when I asked for the measurements, the staff member actually tore them up in front of me, stating it was "their work." This forced me to return to the property to retake simple measurements myself. Better Alternatives: Due to this experience, I chose not to order my carpets here. I instead went to another vendor where the customer service was excellent and far more welcoming. I hope this feedback is taken constructively. While the pricing might be competitive, the lack of professional engagement and the assumptions made about customers make it difficult to recommend this store to those who value a respectful business relationship
A Dhafer
3 weeks agoGood range of product for all budgets and helpful staff.
Jo Cosnett
3 months agoMaz was so helpful, he took the time to explain my options clearly, making sure I chose the right flooring for my needs. His advice was knowledgeable. I am so pleased with the service would highly recommend. My floor is lovely so pleased with the results.
Shabbir Mohamed
a year agoHighly recommended. Great service from Maz who is a genuinely honest person. No hard sell. Just great products and honest advice. Our go to place for all flooring needs from carpets, LVT, laminate, engineered wood and much more m.